Dear Crooked River Grill: You suck.

July 16, 2010 in Akron,annoyances,cleveland,deals,food,life,links,my beef,review,technology downfalls,thoughts

Dear Crooked River Grill and Restaurant.com:

Get your crap together. Crooked River Grill {located in Munroe Falls, a suburb of Akron, Ohio}, we heard some pretty “ehh” things about you, but your menu looked pretty good, so we decided to give you a try, thanks to the folks over at Restaurant.com.

So on May 10th of this year, we purchased a $25 Restaurant.com gift certificate {for those who are unfamiliar with Restaurant.com, it’s a website where you pay discounted rates for restaurant gift certificates with an understanding that there is a minimum you must spend at the time of your visit} for $10. The certificate says you must purchase a minimum of $35 worth of food.

It can be difficult for the two of us to spend $35 in one dinner, but BF was excited about trying something he wouldn’t typically {a rack of ribs} and I was going to get the coconut shrimp.

We originally went to the shady place Crooked River Grill on Monday the 5th of July. We were so excited. But the parking lot was empty. It was pretty much the only restaurant in town that was closed for the holiday both Sunday and Monday. Such a bummer. So we went back this past Monday.

As we pulled in BF says to me, “Wouldn’t it suck if they wouldn’t take it?” And we laughed. And then we see a note on the door:

No longer accepting Restaurant.com certificates as of May 15th, 2010.

Immediately my brain was thinking ofgoing Target ladyon them, as we would refer. But BF, being the logical and level-headed one, decided that maybe we should ask. So we did. And it was true. And I got pissed and tweeted this:



The best is that the woman from Crooked River Grill said they had a disagreement with Restaurant.com and asked them to take it down and they didn’t. And we had just purchased it 5 days prior to the date on the sign.

And I checked today and it’s STILL up on Restaurant.com.


WTF.

And Restaurant.com still hasn’t responded to our WTF refund request.

WTF.

Lesson learned but it still pisses me off.

{ 8 comments… read them below or add one }

Megan July 16, 2010 at 1:59 am

That really stinks! I've never bought a restaurant.com certificate,but I'm hesitant now!

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Token Yankee July 16, 2010 at 2:18 am

Uh that scares me to try that website. I hope you at least get your money back!

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Jenny @ Practically Perfect... July 16, 2010 at 2:25 am

That is SO not right! There was a restaurant in my parents' home town that did something similar with their gift certificates. They just closed up shop – no forwarding address, no nothing – and 100s of people were stranded with all of these gift certificates. Thankfully, another restaurant in the area was really great and honored them, even though they were completely unaffiliated. It really stinks when people do that – don't they realize that it costs them business?!

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Cristin July 16, 2010 at 2:57 pm

Wow, I am glad we didn't buy that one! We did think about it.

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Krystyn July 16, 2010 at 6:39 pm

That's terrible. If the restaurant wanted you to come back, they would honor it for you, and then get the money from the site. Wow, customer service at it's worst.

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Lil' Woman July 17, 2010 at 4:24 am

That BS….someone needs to figure that ish out fast!!

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Fizzgig July 18, 2010 at 3:32 am

um yea, something i learned at my first job slinging tacos at taco bell, is um, the customer is always right.

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Carolyn July 20, 2010 at 2:41 am

Augh so frustrating!!!

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